Hi @Alis,

Could you confirm if the list’s consent settings are set to double or single opt-in?

A common reason for this discrepancy is when the list’s consent setting is set to double opt-in. The difference could then be made up of people who submitted their email address in the form but have not yet confirmed their consent via email (which is required for them to be added to the list).

Let me know what the consent setting is for the list and I can follow up with additional troubleshooting steps / thoughts if it is set to single opt-in!


Cheers,
Bobby

Yes, it really was due to the double-step participation setting. I changed this now. Well, it seems that there are 240 people who have sent forms so far but could not register to the list due to double-step participation. How can I access the data of these people?

@Alis for those contacts to be added to your Klaviyo account, they’ll need to confirm their subscription via the double opt-in confirmation email that was sent to them.

Without confirming, they won’t be added to the account and you won’t have access to those users’ email addresses, which is the expected behavior for the double opt-in setting.

If you’d like to pursue further, I’d suggest reaching out to Klaviyo support so they could reply directly and share what their policy is in these situations!


Cheers,
Bobby