Track Signup/Popup Views and Actions

Question

Currently, Klaviyo allows only Popup $source tracking of Signup Forms with Submissions, but I have Popups that are simple clicks to upgrade, promotions, and upsales. I would like to track:

When someone clicks on the Form Button, even if it’s just to redirect them to a URL
When the popup is actually shown. This will allow me to create a Segment to better suppress too many popups being seen by the user.

PS: It has been suggested many times to look for Klaviyo partners to help with any development, but in my 3-years with Klaviyo, none of those partners ever respond and I have written many of them. It seems they are only interested in larger jobs, so you guys should really stop suggesting those partners for small jobs.

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Best answer by Dov 11 October 2022, 16:01

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Dov · Accepted Answer

Hi @jmacman,Thanks for sharing this information with us.We do provide the number ofViewed Formeventswhich are tracked whenever a site visitor views a form. You can read more about that here.In terms of tracking clicks, that’s also accounted for through theSubmitted Formcount. This is tracked whenever a visitor submits a signup form, or whenever a visitor clicks a “Go to URL” button on a form. Here’s a screenshot from our Signup form analytics docshowing both of those metrics:I like your suggestions to implement theseinto our segments(I assume you mean having an option to filter bySubmitted FormorViewed Form). I willsubmit a feature request on your behalf for those. If the feature garners enough interest, the product team will consider building it out in the future.Thanks for being a community member.

jmacman · Answer

Thanks for getting back. My apologies, I should have been more clear. What I am referring to is the ability to add a metric when the user actually clicks on a form or views a form that is not a Signup. My Popups are not Signup forms.they are just buttons for URL Links. Use Case: when they use your logs in, I have a pop-up letting them know that across great discount is available for them. The pop-up has a URL button link and when they click the button it will send them to the cross great. I want to be able to track if the user clicked it and did not purchase and then I can put them through another flow.

Track Signup/Popup Views and Actions

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