Hello. I’m having trouble with my welcome email not sending to customers when they sign-up for my newsletter. It works with my pop-up newsletter sign-up form but not with my embedded newsletter sign-up form. I’ve searched the forums and tried everything that was suggested and it’s still not working. Any suggestions on how to get this to work are greatly appreciated.
Best answer by bluesnapper
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+39
Welcome to the community
Just checking: do your embedded form and pop-up form submit to the same list? If not, have you checked if you have double opt-in enabled on your embedded form list? If double opt-in is enabled, subscribers won’t get added to your list/welcome flow unless they confirm their subscription.
Another thing worth mentioning is that if a contact is in your list and then they subscribe, they won’t enter a list-triggered welcome flow as they are not a new list member.
Let me know if you’ve already checked all that!
Regards
Andy
Hi Andy,
Thank you! I have the double opt-in turned off. I just checked my embedded form and it was not submitting to the same list. I fixed it and it’s working now. YAY! 😁 Thanks so much for your help! 🙏🏽
With Gratitude,
Jennifer
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