We I go to my website the welcome popup is not showing, but I’ve checked everything and it should be. Does it just recognize that it’s me!?
Best answer by Kylie W
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Userlevel 5
+28
Hi
Thank you for your question in the Klaviyo Community!
This is likely due to a setting in your Sign-Up Form. I’d recommend checking the following area - once in to Edit your form go to Targeting & Behaviour. Here you will be able to choose who this is displayed too and when, ie; ignore previous Klaviyo customer, don’t show after X days of being exited.
If you do want to see your form, I suggest using Incognito on your browser.
I hope this helps!
Kylie
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