I confirmed that the shopify / klaviyo integration is set-up on my site, but when I try to add an embed code to one of my pages, it will not show. I’m trying to create a landing page and was just testing it for now -- but the embed is supposed to show directly beneath the image on this page:
Check the Display Timing section to ensure the display timing settings are not too restrictive. If two or more loading delay options are selected, note that all criteria must be met in order for the form to appear. This means that if "Show when the visitor is exiting the page" and "Show after scrolling 60% of the page" are both selected, a visitor must scroll through 60% of the page and show exit intent in order for the form to appear.
Make sure you’re not using Internet Explorer. As mentioned above, new signup forms won’t appear on Internet Explorer.
Re-run the test in incognito/private browsing mode in a new window. It may be that you have already closed the popup, which is why it isn't displaying again. We cookie browsers for one year, so once someone closes a popup, they won’t see the same popup again for another year (unless they clear their cookies).
If you are using an embedded form, confirm the form’s embed code has been added exactly as it appears in the installation modal, and that it is pasted correctly within your site’s code.
Confirm that only one Klaviyo account is integrated with your site. If you have multiple Klaviyo accounts for one store, uncheck the option to Automatically add Klaviyo onsite javascript in all but one account. If you’ve manually installed Klaviyo’s .js, make sure you’ve only installed the snippet from one account.
Check the Display Timing section to ensure the display timing settings are not too restrictive. If two or more loading delay options are selected, note that all criteria must be met in order for the form to appear. This means that if "Show when the visitor is exiting the page" and "Show after scrolling 60% of the page" are both selected, a visitor must scroll through 60% of the page and show exit intent in order for the form to appear.
Make sure you’re not using Internet Explorer. As mentioned above, new signup forms won’t appear on Internet Explorer.
Re-run the test in incognito/private browsing mode in a new window. It may be that you have already closed the popup, which is why it isn't displaying again. We cookie browsers for one year, so once someone closes a popup, they won’t see the same popup again for another year (unless they clear their cookies).
If you are using an embedded form, confirm the form’s embed code has been added exactly as it appears in the installation modal, and that it is pasted correctly within your site’s code.
Confirm that only one Klaviyo account is integrated with your site. If you have multiple Klaviyo accounts for one store, uncheck the option to Automatically add Klaviyo onsite javascript in all but one account. If you’ve manually installed Klaviyo’s .js, make sure you’ve only installed the snippet from one account.
@alex.hong -- I was able to figure it out -- I guess the particular embed template I was using is for mobile only or something and it wasn’t showing. Thanks for your tips.
I had this same issue and it drove me mad….found out that the form was set to ‘don’t show to existing subscribers’ - of which I am, changed to ‘show to all’ and its fixed.
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