Having an issue where my embed form is only showing up about half the time on page load. I’m not sure what the issue is. It’s a Shopify site and I have synced the 2 products and placed the embed code on the html. The form should show up in the footer and on this page: https://thewineconnection.com/pages/birthday
Any help is appreciated. At a loss here.
Best answer by k.mcevoyView original
Thanks for reaching out! Happy to help out here.
Having these two scripts loading on the same page can impact whether the Klaviyo forms load. It looks like one of those snippets is attached to a free account (ID T8fgzH). I recommend removing that script and seeing if that allows the form to load consistently.
Let me know if you have any further questions on this and I would be happy to help!
That worked! Thank you.
Hello, we seem to have two separate “company_ID”= values and I believe this is causing a signup form to not load. I can't find where to edit the code to remove the duplicate tracking JS file, can someone please help with that?
Thank you for your follow-up.
Yes, having two separate scripts of Klaviyo’s onsite js can impact the ability for Klaviyo sign-up forms to load. In order to fix this, you’ll want to reach out to support for assistance to remove one of these scripts.