+2
Hi there,
Having an issue where my embed form is only showing up about half the time on page load. I’m not sure what the issue is. It’s a Shopify site and I have synced the 2 products and placed the embed code on the html. The form should show up in the footer and on this page: https://thewineconnection.com/pages/birthday
Any help is appreciated. At a loss here.
Thank you!
Best answer by k.mcevoy
View original
+6
Hi
Thanks for reaching out! Happy to help out here.
Taking a look at the javascript loading on the page it looks like you have two Klaviyo web tracking snippets connected to two different Klaviyo accounts:
Having these two scripts loading on the same page can impact whether the Klaviyo forms load. It looks like one of those snippets is attached to a free account (ID T8fgzH). I recommend removing that script and seeing if that allows the form to load consistently.
Let me know if you have any further questions on this and I would be happy to help!
Kelsey
+2
That worked! Thank you.
+1
Hello, we seem to have two separate “company_ID”= values and I believe this is causing a signup form to not load. I can't find where to edit the code to remove the duplicate tracking JS file, can someone please help with that?
+61
Hello
Thank you for your follow-up.
Yes, having two separate scripts of Klaviyo’s onsite js can impact the ability for Klaviyo sign-up forms to load. In order to fix this, you’ll want to reach out to support for assistance to remove one of these scripts.
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