Hi there @annagraf, 

Welcome to the Community! Great troubleshooting steps so far, happy to help! 

When you say you made sure you were using ‘the same widget’ do you mind clarifying what you mean? The div code you embed on this page of your website should be specific to each form. If you are sure you are using the div code matching the embed you want to show, I’d try these additional troubleshooting steps:

• Investigate to ensure that the URL that your QR code sends you to is exactly matching the page of your website you want your new embed form to show
• Inspect the page source of this page of your website and make sure you see the <div code> embedded in your page’s backend.
• Can anyone else use the QR code and see the form on your website’s page? Additionally, to an incognito browser, I’d try different devices and browsers to ensure this is an overall issue.

If you have made sure all of these things are working correctly, do you mind sending the URL of this page of the website? 

Thank you for participating in the Community! 

-Taylor 

Hey there,

I have the same issue - except I don’t want to use a QR-code.

So the embed simply doesn’t show on the page.

I tried cloning the form, I tried to look incognito on different devices, I tried to put the 2 different forms onto the page so the div code is different, and I saw that the div codes are in the page inspect code of the backend.

I’m using squarespace and I can add a simple block to the page for embedding code, that’s what I did. 

Actually the form first did show, but when I tested it it didn’t show anymore. 

I put the view for all visitors though. 

And after cloning, the second form never showed, so also not once for testing. 

Hope you can help. 

Hi there @dorienjooken, 

I would also ensure you don’t have important tags in the backend of your site that could be conflicting with displaying the form! I answered a similar question in another thread below that might be helpful! 

-Taylor