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Sign up form on Shopify only appearing now and then?


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Hi there,

I am having a problem with my Klaviyo sign up form.

Sometimes it is appearing and sometimes not?

Some people and can see it and others not?

Please can you help me sort this out.

I have a shopify theme - Launch?

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Best answer by dov.derin 14 May 2021, 17:40

Hello @twiggpuzzles,

Thank you for sharing your question with the Klaviyo Community.

I recommend looking through the solutions outlined in the post below. Specifically, the second portion of the answer which speaks directly to your question.

Do let me know if this does not resolve the issue and have a great weekend.

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Userlevel 5
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Hello @twiggpuzzles,

Thank you for sharing your question with the Klaviyo Community.

I recommend looking through the solutions outlined in the post below. Specifically, the second portion of the answer which speaks directly to your question.

Do let me know if this does not resolve the issue and have a great weekend.

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Hi Don, Thank you so much for this.

I found that I had a double javascript loaded on my site and so have asked to remove the one.

How do I go about checking the cookies and cache for my browser, as dont want anything I do to affect my site?

I am a real novice at all of this.

THANK YOU again

 

Userlevel 5
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Hi @twiggpuzzles,

Glad to hear that the post was helpful!

Each browser has slightly different instructions for clearing cache & cookies. I am attaching the guide for Google Chrome here and Firefox here. If you use another browser, I recommend looking into the instructions per their support documentation. The documentation also explains the impact of clearing cache & cookies.

Thanks and have a great day.

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