Trouble getting the signup form to show

Question

After setting up a signup form I went into my shopify account and enabled the app embed but it didn’t show. I went into klaviyo integration settings and went thru verifying the app was embed but it’s not detecting it and I see this message saying “ Your app embed is not connected to this Klaviyo account. Click here to connect“ which is strange because I thought my shopify and klaviyo account were already talking to each other since I used my shopify account to sign up. So I clicked the link and it keeps saying an error occurred.

icon

Best answer by alex.hong 2 November 2022, 20:23

View original

alex.hong · Accepted Answer

Hi @sleeps1007,I would suggestremoving the App Embed in your Shopify storeand then re-adding it to see if this will allow the App Embed to install properly on your store page:Login to the correct Shopify admin.Login to Klaviyo > navigate to yourShopify integration SettingsClick on the link: "view your Shopify App Embed setting"Toggle OFF the app embedClick SAVENavigate back to Klaviyo >Shopify integration Settings> and refresh the pageNavigate back to ShopifyToggle ON the app embedClick SAVENavigate back to Klaviyo >Shopify integration Settings> refresh the pageOnce the App Embed has been enabled and the code snippet has been injected to your store page, the Signup Form should then begin populating.When the Shopify integration setting isn't recognizing the App Embed being enabled it's often because the "SAVE" button needs to be clicked on the Shopify page or the page in Klaviyo needs to be refreshed.Here is an additional guide you can follow:From your Klaviyo dashboard, navigate to theIntegrationstab.ClickEnabled Integrationsand selectShopify. You’ll be brought to the integration settings page.Here, you’ll see a message calling out that your Klaviyo app embed is not yet enabled. Click the link labeledview your App Embed setting hereto be brought into Shopify.(Note that the setting to enableViewed Productis checked by default, soViewed Productwill start tracking once you enable the app embed.)If prompted to do so, sign into Shopify using the account you integrated with Klaviyo.You’ll be brought to your theme setting’sApp embedstab. Make sure the Klaviyo app embed is toggled on.ClickSave.Navigate back to your Shopify integration settings page in Klaviyo, and refresh the page if needed. You should see a green callout noting that your app embed is now enabled.The help guide below provides more information regarding enabling Klaviyo App Embed through both the Klaviyo and Shopify platform.How to enable onsite tracking for Shopify

alex.hong · Answer

Hi there @sleeps1007,Welcome to the Community.That is interesting. Do you mind sharing some screenshots of your integration screen on Klaviyo as well as Shopify. Additional error message screenshots would be helpful so we can get a better understanding of where this issue might be coming from.Thanks!Alex