Can I remove Canada from my SMS campaign?

Hey @dasha,

You don’t want to show popup to the Canada customer’s 

Here how you do it:

Klaviyo’s signup form behaviors can only be set to either target or not target users by location based on the country they are in.

One work around to this would be to create a segment within your account with the definitions of “Properties about someone, Location (City, State, Country, etc) equals X” capturing the location you did not want to target.

You can then use the use the Target visitors in a list or segment signup form behavior setting and designate this newly created segment as the group you do not want the form to be targeting. This in turn would exclude the form from appear to contacts who are identified by this segment as being in a specific location. 

Keep in mind though that this would only work for contacts whose location has already been identified by Klaviyo. For contacts who have not yet been identified by Klaviyo through cookies, using a private or incognito browser, using a VPN, etc, this strategy would not work and the form would still appear for these contacts despite being in that designated location. 

You can learn more about how Klaviyo is able to identify a contacts location and how Klaviyo identifies users from the following resources:

• Understanding When and How Klaviyo Sets a Profile's Location
• How to Create a Location-Based Segment
• About Cookies in Klaviyo
• Guide to Klaviyo Web Tracking

Let me know if you’ve any questions

Hey @Bike Pretty,

Sounds like the segment/list you’re using to exclude Canadian numbers may have missed some numbers. Do you happen to be using the segment definition suggested by @Bobi N. of Property about someone - Country - Canada?

Although using location targeting is a great means to identify users, it’s not always 100% accurate. This ties back into what @ayyub_here mentioned before:

Keep in mind though that this would only work for contacts whose location has already been identified by Klaviyo. For contacts who have not yet been identified by Klaviyo through cookies, using a private or incognito browser, using a VPN, etc, this strategy would not work and the form would still appear for these contacts despite being in that designated location.

You’ll want to keep in mind that when sending SMS, it’s not based on a user’s physical or listed location, but rather based on their phone number’s country code. 

For example, if I subscribed and was being identified as being in Boston, MA USA, but my phone number is a Canadian number, then I wouldn’t be captured by that exclusion segment you’re using. That scheduled campaign would still be sent to me. 

A more accurate segment definition you could use would be “What someone has done, Consented to Receive SMS at least once where From Phone Region Equals X”. There are some caveats to this definition as well, but it would typically be more accurate than a location segment. 

David

When I created this version of my Canada segment, it returned 0 profiles.

So I tested the billing ramifications in the campaign scheduler, lo and behold, 7 estimated-Canadian SMS profiles showed up! That’s even worse than before.

How can I exclude these estimated 7 CA SMS recipients?