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Can you please implement personalization fields in SMS quick responses?

  • 15 April 2024
  • 3 replies
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Such as first name, etc.

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Best answer by kaila.lawrence 23 April 2024, 15:44

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Userlevel 4
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@blissy Hey there! Can you be more specific? What’s your use case for this feature? 

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Customer is Jonny Good.

 

Instead of template: “Your order will be shipped within 48 hours.”

 

Template “[FIRSTNAME], your order will be shipped within 48 hours.” will result in

 

Jonny, your order will be shipped within 48 hours.

Userlevel 4
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@blissy I gotcha, yes! We have personalization in the standard campaign content but in quick responses is a different story. I’ve logged your feature request with the Product team. :)

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