Looking to add a click to text email banner within our welcome series, but with the limitation to the Click-to-Text links in that they are not supported by all applications (for example Gmail and Outlook), so those users will not be able to click on them, is there a way to reach those using those applications?
Click-to-Text Email Banners

Best answer by David To
Hello
Great question!
Despite inbox providers such as Gmail and Outlook not supporting click-to-text links, your recipients would still have the capability to text your SMS number provided manually to consent to SMS. For this reason we recommend having your banner relay a broad message such as “Text “Join” to 1XXXXXXXXX”. This way even if a customer is viewing your email on either a desktop device or on a mobile device that does not support the click-to-text functionality, they would still be left with an option to manually consent to SMS through manually navigate to their text messaging app and text your number to subscribe.
To set up a click-to-text banner, I would suggest taking a look at the Click-to-Text Email Banners section of the Guide to Collecting SMS Consent Help Center Article.
I would also love to hear other strategies used by other fellow Community members in how they go about collecting SMS consent or other work arounds they have to Gmail’s and Outlook’s limitations.
Thanks for being a Klaviyo Community member!
David
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.