We are running into an issue with the “unsubscribe” words with SMS.
We offer subscriptions of our products to our customers. Every time a customer texts us to say they want to “cancel their subscription” it unsubscribes them from SMS because it contains the word “cancel”. They then resubscribe and send the same message only for the exact same outcome to occur, causing an extremely frustrating loop for the customer.
There must be a way to add a word that will stop the word “cancel” from unsubscribing from SMS?
Best answer by alex.hongView original