How to customize the opt-in message for SMS?

  • 25 May 2023
  • 1 reply

Badge +1

I have an application that (via API) collects the consent from user to receive SMS messages. Double opt-in is setup for this, and as default, users receive the following message to give final consent:

“Please reply YES to receive updates. Msg & data rates may apply. Reply HELP for help, STOP to opt out”

I would like to customize that message, is that possible?


Best answer by David To 26 May 2023, 16:25

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Userlevel 7
Badge +60

Hey @Arthur M,

Great question!

You can edit to have those automated messages be more aligned with your brand by navigating to Settings > SMS > Automations. 

There, you can edit and customize your SMS keywords. You can learn more on this from our How to add, update, or delete SMS custom keywords Help Center article.

I hope this helps!