How to reply to SMS subscribers

  • 7 March 2023
  • 1 reply

Badge +5

I want to start SMS campaign so that the response from the customer goes to marketing cloud automatically & their marketing cloud team can revert back to the customers.

Can it be done if yes, how?


Best answer by David To 8 March 2023, 17:45

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Userlevel 7
Badge +60

Hello @Nitin Sharma,

SMS replies from your customers can be responded to directly under the Conversation’s tab within Klaviyo. 

For a different tool to be able to recognize those responses too, you’ll want to export the Send SMS event/metric via API. This way, you’re essentially exporting those responses to this other platform you’re using. I would suggest taking a look at our Export data from Klaviyo Developer Guide to learn more.

I hope this helps!