Once a month we do a promotion where we offer free entry into our venues for the first hour of the day. (We are an indoor Playcentre company).
We have successfully been able to establish this through Klayvio creating a new a signup form, list and a flow that will send them a “free entry ticket” for the day via email.
One of the things we would like to do is when a customer enters the incorrect email address and the email bounces it will SMS the customer to let them know that they entered the wrong email address and to re-start the process. I have attached the flows we have setup. (we collect SMS and Email consent on the signup form)
What seems to be happening is that Klayvio flags the email as bounced then suppresses the profile for both SMS and Email, preventing the SMS from being sent.
Any suggestions on how to achieve this?
Best answer by DovView original