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Individualized SMS phone number

  • February 20, 2023
  • 4 replies
  • 265 views

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Is it possible to request a certain phone number for SMS?

Best answer by retention

Hi @deltaswank, welcome to the community!

Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based on availability.  Short codes (including vanity ones) are generally appropriate for brands or merchants sending large volumes of text as they do have an additional monthly cost.

You can learn more about that here in these Klaviyo documentation (depending on your region):

Hope this helps!

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4 replies

retention
Partner - Platinum
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  • 2025 Champion
  • 918 replies
  • Answer
  • February 20, 2023

Hi @deltaswank, welcome to the community!

Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based on availability.  Short codes (including vanity ones) are generally appropriate for brands or merchants sending large volumes of text as they do have an additional monthly cost.

You can learn more about that here in these Klaviyo documentation (depending on your region):

Hope this helps!


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  • Contributor I
  • 1 reply
  • September 11, 2023

I believe there is another option: acquiring your desired phone number (must be toll-free or short code) elsewhere and porting it to klaviyo: https://help.klaviyo.com/hc/en-us/articles/7117160207131


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  • Contributor I
  • 6 replies
  • January 7, 2025

I’m a newbie here. I want to know about this SMS phone number. How do you get another person phone number?


emma.owens
Community Manager
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  • Community Manager
  • 42 replies
  • January 9, 2025

Hi ​@SamuelCorley ! Thanks for reaching out. 

Do you mind providing some additional clarity around what information you’re after? Are you looking to set up SMS in your account?