I’m trying to find a solution to help improve the ordering process for a simple product that is a commodity and customers often re-order it.
I’d like to promote something like ‘Text ‘GAS’ to 0411 123 456’ then trigger an automation based on that keyword that checks or collects the customer’s details, creates a unique checkout link and sends it to them to place an order.
So for instance, the flow would work something like
- Does customer have existing order? (this would mean we have their details)
- Yes they do > ‘Thanks for your request {First Name}, just checking the below details are still the correct ones:
{Name}
{Email}
{Phone}
{Address}
Reply Y to confirm or N to update’ - No they don’t > ‘We can get your gas order organised straight away! Firstly, can you confirm you ‘Full Name’ for us?’ (Customer replies to series of questions getting the required information, confirms information one more time before proceeding)
- Yes they do > ‘Thanks for your request {First Name}, just checking the below details are still the correct ones:
- ‘How many cylinders would you like to order?’
- Customer replies
- ‘Great! Just tap the link below to pay for and complete your order’ Based on quantity reply, customer is sent link to checkout with variable of product quantity.
Is something like this even possible in the Klaviyo flows?