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Klaviyo C/S would be a joke if it wasn't so serious.

  • February 17, 2024
  • 1 reply
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Support in Klaviyo does not exist. 

We’re moving to Beehiiv.  

I can’t even log into my own account…. and it’s premium. We’re trying to get support from their SMS team, so I can access as it seems a duplicate was set up. Complete joke. Andrew Bialecki should be spending more time looking at the online forums, and the consistent complaints about Klaviyo CS...

Best answer by chloe.strange

Hi @Derek Crua,

Thank you for sharing your feedback. We are always looking for ways to improve, and appreciate you taking the time to let us know. After doing a little digging I located the support ticket. I appears that the ticket was not created because the request was sent to a deprecated email alias (success@klaviyo.com). In the future you can submit a request by logging into your Klaviyo account and select “Support” in the header navigation, or visit klaviyo.com/support to contact our support team. If you’re having trouble logging in, please contact us using the form here: https://help.klaviyo.com/hc/en-us/requests/new

~Chloe

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chloe.strange
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  • February 20, 2024

Hi @Derek Crua,

Thank you for sharing your feedback. We are always looking for ways to improve, and appreciate you taking the time to let us know. After doing a little digging I located the support ticket. I appears that the ticket was not created because the request was sent to a deprecated email alias (success@klaviyo.com). In the future you can submit a request by logging into your Klaviyo account and select “Support” in the header navigation, or visit klaviyo.com/support to contact our support team. If you’re having trouble logging in, please contact us using the form here: https://help.klaviyo.com/hc/en-us/requests/new

~Chloe