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MMS/contact card option not populating in campaign set up


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I’m following this support document, and when setting up a SMS campaign, there is no “Add Media” icon (an image icon) on the left within the message box.

 

How do I add media or a contact card to my messages?

 

Thank you!

Best answer by kaila.lawrence

Weird! In that case, this might be a bug. I suggest reaching out to the Support team for further investigation. They’ll be able to clear this up for you.

 

Have a wonderful weekend! :) 

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3 replies

kaila.lawrence
Community Manager
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  • Community Manager
  • 499 replies
  • February 8, 2024

Hey @amanda_d! Virtual contact cards convert a message from SMS to MMS, so they can only be sent to recipients using United States or Canadian phone numbers. What type of sending number do you have? 


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  • Author
  • Contributor IV
  • 9 replies
  • February 8, 2024

We’re using a US TFN! @kaila.lawrence 


kaila.lawrence
Community Manager
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  • Community Manager
  • 499 replies
  • Answer
  • February 9, 2024

Weird! In that case, this might be a bug. I suggest reaching out to the Support team for further investigation. They’ll be able to clear this up for you.

 

Have a wonderful weekend! :)