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MMS/contact card option not populating in campaign set up

  • 8 February 2024
  • 3 replies
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I’m following this support document, and when setting up a SMS campaign, there is no “Add Media” icon (an image icon) on the left within the message box.

 

How do I add media or a contact card to my messages?

 

Thank you!

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Best answer by kaila.lawrence 9 February 2024, 20:14

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Userlevel 4
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Hey @amanda_d! Virtual contact cards convert a message from SMS to MMS, so they can only be sent to recipients using United States or Canadian phone numbers. What type of sending number do you have? 

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We’re using a US TFN! @kaila.lawrence 

Userlevel 4
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Weird! In that case, this might be a bug. I suggest reaching out to the Support team for further investigation. They’ll be able to clear this up for you.

 

Have a wonderful weekend! :) 

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