Need solution to receive MMS (image+video) from subscribers

  • 24 September 2022
  • 1 reply

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  • Contributor I
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We have a ported toll-free number (US+CA) and need to be able to receive images and videos from our subscribers. I’ve been searching desperately for a solution with no luck! Any ideas on how to work around this? I tried using the Zendesk integration (long shot), have researched toll-free text forwarding… Currently running in circles finding no solutions. Any ideas/suggestions are greatly appreciated!


Best answer by David To 26 September 2022, 23:15

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Hey @brit,

Great question!

At present, MMS responses to SMS/MMS you’ve sent aren’t supported through our Klaviyo conversations. Great attempt at using our Zendesk integration to mitigate this! Unfortunately, alongside Zendesk, our Gorgias integration would have similar troubles receiving MMS responses. 

One workaround I’m aware of in order to receive an MMS response is being provided a link/URL of the media source. Because the link/URL would be responding as a normal SMS, you’ll be able to receive it under conversations and navigate to the link/URL to see the full media. Depending on what it is you were trying to achieve, in some cases, I’ve seen users set up some comprehensive SMS keywords which instructs users to upload their media to a hosting provider and respond with the sharable URL. 

Thinking further on this, you can potentially setup an SMS keywords that providers your users a hosting link in order for your recipients to upload their media which would be directly accessible to you too.

I hope this helps!