How do you handle one-off responses that come back from Klaviyo SMS and email sends?
Do you have a dedicated team that handles this or can something more automated be created based on content in the response?
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Hello
Welcome to the Klaviyo Community!
I would love to hear from other Community members on how they’re managing this as well!
In my experience, I’ve seen some users curate custom flows using automated keyword responses that have shown success. Our How to create flows to respond to sent SMS messages Help Center article goes into further details on this strategy.
Other times, I’ve seen members integration either Zendesk or Gorgias to manage those SMS responses to get back to their customers in a timely manner. I’ve also seen a combination of both these strategies too.
I hope this helps!
David
Yes, that’s the sort of thing I was looking for!
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