We are trying to automate an SMS reminder to all customers who have not placed their weekly order by the order cut off deadline.
Background
New menu released = Monday/Tuesday
Order deadline = Thursday 1.pm.
Surplus item sales (one-off sale day) = Saturday
What I am really trying to achieve is send an SMS to everyone that has consented, but has not placed an order in the Mon/Tues - Thursday window. Even when I back populate this, it only adds a handful of people.
The biggest problem I see is that placing an order is required to enter the flow. So, theoretically, if week 1 we have 100 customers order, on week 2 only customers from this population who don’t place an order will get the SMS (where we are actually trying to send it to everyone who has consented and not ordered). I figured back populating would solve this, but it does not.
I’m at a loss for how to automate this. We’ve been doing it manually with campaigns/segments, but with Klaviyo segments updating only every 24 hours, some people who have already ordered for the week still get the SMS reminder telling them to order.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/5ae7088c-3b12-4037-a95d-e2da728dad0b.jpg)