My brand and me are both UK based and the majority of our audience is UK based. But when trying to collect UK SMS subscribers my customers are receiving a “Send this text to subscribe to [Brand Name]” text from a {+1 (833)….} US, Canada toll-free code number (resulting in customers SMS reply not delivering as its not valid in the UK).
But on my Klaviyo account it is stated that both UK & Ireland region are ACTIVE with the standard Branded sender ID as number. So i don’t understand my customers from UK & Ireland aren’t receiving text messages from UK & Ireland number (Brand Sender ID).
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/6c98f79c-ac97-4bdf-a64b-d9dec1bb54c4.png)
Also the only SMS region available for my shareable SMS subscribing link is only United States, Canada. Why???
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/f8ad325c-d628-4b6c-b501-2cd4dd9864f2.png)
I would appreciate any help or ideas from anyone been stuck on this past few days, thanks.
Best answer by Taylor Tarpley
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