Agreed that isn’t ideal. For instance, if you offer a coupon for signing up, they can only access it if they go through the SMS step. =(
I have to remove it as well.
Hey Kaila,
The ideal experience would be that if the user selects “No Thanks” on the SMS opt-in, the system recognises that they’ve filled in the email details in the previous step and skips to the success step.
I ended up having to take the SMS step out of my sign up form and create a separate form that triggers on exit, which is not ideal.
Thanks,
Enda
Hey @Enda! What’s your ideal experience for this so I can share your feedback with the Product team?
This issue still exists. It’s quite disappointing. Very poor user experience.
Hey @wildeauthor
Welcome to the Klaviyo Community! Congrats on your first post on multi step forms!
I'm sorry to say that currently the only way a customer can see the the Success Message is by completing each stage of the form. We do store information from each step of your form so if a customer only fills out one page, any information they submit from that page will be added to their Klaviyo profile as long as they've also entered an email.
A slight workaround here is to add your Success Message to the top of your second SMS Opt-in step. This would inform your customer to check their email even if they click No Thanks on the SMS step.
Hope this helps!