Toll-free number - not verified- unable to verify business

Hello @Oceanicbikinis,

Welcome to the Klaviyo Community!

When you get a notification that your toll-free number cannot be verified, oftentimes it’s due to these reasons:

1. Unable to verify business (i.e., the site is not live)
2. Content requires age-gating or is always prohibited

These reasons are explained in greater details in our Understanding toll-free number rejection Help Center article.

In my experience, this can also be caused if your business sells products that are SHAFT, SHAFT adjacent, or can be misconstrued as SHAFT. A common one I see is if the products you sell contain hemp listed as an ingredient or material.

Regarding your flow not triggering, I would suggest taking a look through our Troubleshooting a flow Help Center article. In it, you’ll find common solutions as to why a flow isn’t triggering correctly and methods to alleviate it. 

When it comes to a welcome series not trigger, a very common misunderstanding pertains to double opt-in. Essentially, users who signup through a form, wouldn’t actually make it onto a list to trigger a flow until they’ve confirmed their subscription. I think it would also help to take a look through some past Community posts on this topic as well, such as the ones I’ve linked below:

I hope this helps!

David