Hi All,
Can anyone assist me please?
A customer makes a purchase and adds their email and SMS the the Checkout Page.
They check the ‘Text me with news and offers’ check-box and completes their purchase. The customer’s details are added to Klaviyo, but they are NOT added as a SMS Subscriber, although their phone number is clearly visable.
How or where do I troubleshoot this please?
I’m really keen on resolving this ASAP as I’m wanting to focus on developing a strong SMS Marketing Strategy & Campaign.
Thanks in advance!
James