Troubleshooting SMS Consent via Shopify Checkout Page

Hey @JMD71! Is your SMS list double opt-in? If the customer doesn’t confirm the opt in, their number will be saved but SMS status will show as Never Subscribed and they won’t be added to the list.

Thank you @kaila.lawrence & @standoutecom. I think I’ll have to amend my settings to the Single Opt-in for now and monitor how things go for a while.

Thanks again

James

Hi @kaila.lawrence, I appreciate your comments, thank you!

I did set up the double opt-in but it’s just not working for some reason and Klaviyo support have not been able to help me either, which is disappointing. I have 2 main issues that are a real problem for me.

1. The Shopify Check Out page, as mentioned at the start of this thread. When someone check the box, (see screenshot), they should automatically be added to my SMS subscriber list.

   

   However this hasn’t been happening and it was Klaviyo Support that has cited the double opt-in as the reason why.

2. The 2nd issue is around SMS Sign-ups. I’m well aware of the power of SMS marketing and want to use it where possible to grow my business. I already had a two-step pop-up form on my store, but wanted to reach out to all my email subscribers. I created a campaign using simple form with an incentive for subscribers to sign up to SMS alerts. However, when trying to test it, the page loaded, but not the form. I also tried it using different devices. According to Klaviyo it’s working, but couldn’t recreate the issue. Here’s a screenshot of my view. 

   

   A friend contacted me last night to say they only saw my Campaign email last night, although I sent it out last week, but the form didn’t load for them either. The fact that they only saw the campaign email last night, is clear proof that SMS is absolutely necessary for today’s marketing activities. 

So I’m at a loss as what I can do, or where to turn for help.

Any advice, or assistance is greatly appreciated.

James