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Video in SMS Messages?


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It is possible to send a video in a sms marketing message?

Best answer by stephen.trumble

Hey @Andrew.Walters 

Thank you so much for reaching out about sending videos in SMS messages.

At this time we do not have capabilities for videos to be sent in SMS messages without using a link. Embedding a video within an SMS message (not using a link) has a high probability of bounces as phone providers often view these as spam. We do hope to increase our functionality for video use in SMS messages over time, so feel free to check back for any updates! In the meantime, I would suggest using a link as a workaround. 

Hope this helps and thank you for being a member for being a member of the Klaviyo Community!
 

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stephen.trumble
Community Manager
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  • Community Manager
  • 1518 replies
  • Answer
  • April 26, 2022

Hey @Andrew.Walters 

Thank you so much for reaching out about sending videos in SMS messages.

At this time we do not have capabilities for videos to be sent in SMS messages without using a link. Embedding a video within an SMS message (not using a link) has a high probability of bounces as phone providers often view these as spam. We do hope to increase our functionality for video use in SMS messages over time, so feel free to check back for any updates! In the meantime, I would suggest using a link as a workaround. 

Hope this helps and thank you for being a member for being a member of the Klaviyo Community!
 


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  • Author
  • Problem Solver I
  • 30 replies
  • April 27, 2022

Thanks, @stephen.trumble. I appreciate the insight!