I’ve created a flow that sends SMS given a certain event. When editing the SMS, in the ‘Compliance’ tab in the ‘Consent’ section field there’s a toggle to enable/disable an ‘Unsubscribe link’. The toggle is fixed to ‘enable’. I can’t switch it off, nor can I edit the wording of how the unsubscribe link gets appended (in the UK). I’d much rather just offer ‘Text STOP to opt out’ functionality, and not a link, for UK recipients, but that doesn’t seem to be an option. Can anyone explain why?
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Why is SMS compliance unsubscribe link non-disable-able?
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Best answer by alex.hong
Hi
Welcome to the Community! I hope to provide you with some info regarding your current question about SMS Consent editing options and preferences.
For Klaviyo, it is not possible to offer ‘Text STOP to opt out’ with UK Alphanumeric Sender IDs because Sender IDs do not allow for 2-way messaging. The unsubscribe link is required (cannot be toggled off). Additionally, here are some great resources regarding SMS consent & Klaviyo.
Getting Started with SMS Handbook - How to Collect SMS Consent
Hope this helped and please let me know if you have further questions!
Alex
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