SMS

Find answers to your SMS questions here.

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  • 587 Replies
Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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241 Topics

F
Contributor I
fortisContributor I
asked in SMS

Can I Set Up SMS Consent at the Checkout Stage?

Hi so i set up SMS marketing through klaviyo last week using a sign up form when customers arrive on my page, which hasn't been that effective. I was wondering is there a way to add a tick box at the checkout stage where customers can choose to consent for SMS messages so i can use them in my abandon cart flow? I currently using shopify and just want a tick box then links back to klaviyo. 

13
D
Contributor I
2 years ago
D
Active Contributor I
Denise DActive Contributor I
asked in SMS

Error Message when I try to make my SMS live

Hello.  I can’t seem to find any information here.  Can you please help.I’m getting this message when I go to make my SMS live:Not sure what this “$phone_number” profile property is referring to. I have a verified toll free number for the US and Canda that is the same number.Thank you.Denise

12
David To
Klaviyo Employee
1 year ago
H
Klaviyo Employee
hannahbearceKlaviyo Employee
posted in SMS

AMA: All things SMS

Klaviyo’s Growth Success Team hosts LIVE AMA’s on Thursdays are noon (EST) To join, sign up here: SMS AMA Scroll to the bottom of this page to thread your questions and we will answer them live!

11
katelyn.howardgomez
Klaviyo Employee
1 year ago
A
Contributor I
AK7Contributor I
asked in SMS

Abandon Cart Link in SMS Flow

I’m working on adding an SMS branch to our abandon cart flow and I am not seeing where to add the link to return them to their cart from the text…. will this auto populate? When I send a preview text to myself there is no link but not sure if that’s because I don’t have a cart to preview?

10
kaila.lawrence
Community Manager
1 month ago
C
Contributor II
curtisContributor II
asked in SMS

How Do I Shorten my URLs for SMS?

Where do I go to get short url's for SMS?  (same as the title!)  Thanks!

9
kaila.lawrence
Community Manager
1 month ago
A
Anonymous
asked in SMS

SMS availability in the UK?

Hi there,Great annoucement about SMS this week - is the SMS functionality now available in the UK?Thanks,Meeta

8
David To
Klaviyo Employee
2 years ago
C
Contributor I
caseyaltmandesignContributor I
asked in SMS

Sending a .vcf card to SMS subscribers

Is it possible to send SMS subscribers a .vcf contact card so that they can store our contact info into their phones easily? I have seen this done by some accounts with Klaviyo such as robingolf.com but I cannot seem to figure out how to set it up. thanks!

8
stephen.trumble
Community Manager
1 year ago
D
Contributor I
dashaContributor I
asked in SMS

Can I remove Canada from my SMS campaign?

I don’t ship to Canada but have SMS subscribers from Canada. How can I avoid sending to them? Do I have to make a new segment of the SMS subscribers? 

8
B
Contributor III
1 year ago
A
Contributor II
ArtifulBoutiqueContributor II
asked in SMS

What are ALL the steps for multi-languages email and sms lists?

I really hope someone can help me. Here is my problem: my site is bilingual so all my content must be too (email, sms, pop-up, etc.). I've read almost every post on this topic, but can't figure out in what order to do it. What should I do first? And then? Thank you for taking the time to respond.

7
David To
Klaviyo Employee
2 years ago
D
Contributor II
dani_bazzaalContributor II
asked in SMS

SMS campaign schedule in recipient's timezone

Hi all! Previously I recall sending an SMS campaign with the option to schedule time according to the recipient’s timezone. I can’t seem to find that option anymore, would anyone be able to help?This is what I see when trying to schedule: FYI recipient are in US, Canada, Aus, UK. Thank you in advance.

7
David To
Klaviyo Employee
1 year ago
T
Contributor IV
The Sample StopContributor IV
asked in SMS

How do I collect consent for SMS through desktop signups?

Hi there.I am a bit confused about collecting consent for SMS which I will describe below.I have a form that confirms opt-in for SMS that only shows up on a mobile. This is easy to configure because of the special "Subscribe via SMS" action button that you can put in mobile only forms. So people click that button on their mobile, they get sent a text message asking them to "Join" the list. That problem I have is this...I have the same setup on a desktop. I have the same sort of form but it only shows on desktop. People have to manually type in their phone number to sign up for SMS and press "Send me texts". But I don't know how to get their consent for the list it sends them to this way. I've tested it with myself and nothing happens asking me to confirm my sign up on my phone. If the list they are configured to join has "double opt-in" checked or "single opt-in" checked, they just join the list anyway. So it appears to not matter if I have double or single opt-in checked.I hope I expl

7
Mailbox Manny
Partner - Silver
1 year ago
A
Contributor I
AbigailvContributor I
asked in SMS

SMS klaviyo disable automated text

Hi!!can someone please help me!i turned off the double opt in on klaviyo for sms, but i think its still doing it to my  customers, i get the “you received a new sms from so and so’s number, and then it sends them the automated text that says send this to subscribe to reoccuring personalized marketing alerts from klaviyo library how can i disable this and then check to see if it worked cause they dont know what to send back, so they dont even subscribe lol HELP ME

6
Taylor Tarpley
Community Manager
11 months ago
L
Contributor I
LisaSMContributor I
asked in SMS

Linking a QR code to a SMS sign up form

Hi  I want to include a QR code in my packages for customers to sign up to SMS marketing giving unique discounts. I also want to include the QR code linked to my SMS sign up form to my socials, does anyone know if this is possible and how I can do it? Thanks 

6
mat.bingham
Partner
1 year ago
Emerald Barkley
Contributor III
Emerald BarkleyContributor III
asked in SMS

SMS Sign ups from sign up form not going into my SMS list

Hi there! I am slowly getting my SMS stuff together, and I published my first SMS Welcome Flow yesterday. Hooray! I updated the embed Sign Up form on my website to include a spot to collect phone numbers and birthdays, and I’ve had a few people sign up. But I see that the folks who have signed up are not showing up on my SMS Subscribers List. I am not sure how to get the sign up form and the SMS list to talk to each other, and I haven’t found the answer scouring the help forums. Any guidance is welcome! Thanks, and have a great week.

6
Emerald Barkley
Contributor III
8 months ago
S
Contributor I
spyroslina2Contributor I
asked in SMS

Sending SMS to UK with a Twilio sending number

Hello all, Will I be able to send SMS to numbers outside US and UK by using Twilio as a Sender number? Thanks in advance

6
Taylor Tarpley
Community Manager
2 years ago
J
Contributor II
JMD71Contributor II
asked in SMS

Troubleshooting SMS Consent via Shopify Checkout Page

Hi All, Can anyone assist me please? A customer makes a purchase and adds their email and SMS the the Checkout Page.They check the ‘Text me with news and offers’ check-box and completes their purchase. The customer’s details are added to Klaviyo, but they are NOT added as a SMS Subscriber, although their phone number is clearly visable.How or where do I troubleshoot this please?I’m really keen on resolving this ASAP as I’m wanting to focus on developing a strong SMS Marketing Strategy & Campaign. Thanks in advance!James

6
kaila.lawrence
Community Manager
28 days ago
S
Contributor I
shabaranksContributor I
asked in SMS

Automatically send texts to my subscribers with hyper-personalized messaging

I’m curious if there were any integrations in Klaviyo to hyper-personalize messages to each subscriber based on various attributes I’ve collected about them? 

6
kaila.lawrence
Community Manager
1 month ago
A
Contributor II
Andrea at StormyContributor II
asked in SMS

SMS and antivirus apps

We just sent out an SMS message but are getting feedback from customers and employees that the message is getting put into the junk folder via Norton or if they click the link in the message that should go to our homepage they get a “suspicious website detected” AVG popup message and they can’t get to our site.Has anyone else expirenced this? If so, what can be done to avoid this again. This is our biggest sale day of the year and I needed to cancel the SMS sends so we don’t get dinged by Klaviyo for sending spam...which isn’t going to help with our sales numbers.Thanks for any help!

6
A
Contributor II
30 days ago
O
Contributor I
OF OTHER WORLDSContributor I
asked in SMS

"MESSAGE NOT RECEIVED" Response from Klaivyo SMS

Hi!I recently set up a new flow + separate segment list to run a holiday-related SMS campaign using a flow. The flow is triggered by submitting your number through a specific sign-up form followed by the conditional split of sending a trigger word. When people are inputting their numbers they are added to the list but after texting through the trigger word are receiving a “MESSAGE NOT RECEIVED” response.  I’m not sure what I’m doing wrong as our other flows work totally fine. This is the first SMS flow I’ve created from scratch.  Conditional split is set up as follows:Person Has “Sent SMS”where “message body”equals “[SPECIFIED TRIGGER WORD]”at least onceafter “[DATE I CREATED THE FLOW]” Thanks so much!   

6
kaila.lawrence
Community Manager
2 months ago
I
Contributor I
InatabilloContributor I
asked in SMS

How to Add a Link to a SMS Number?

When i use  "sms:+1234567890 " on button it’s automatic convert "sms://+123456789" this type of link. Then It’s not working. How can i solve this problem?  

5
Dov
1 year ago
M
Contributor I
Muhammad TalhaContributor I
asked in SMS

Checkout event is not working

Hi, Its been many days now and i am unable to connect with any of the klaviyo support. I also emailed to klaviyo but unfortunately i didn’t got any response.  I am facing an issue that needs immediate resolve as my abandoned cart flow is not working and the checkout event is not been triggered properly. Further i purchased the sms plan and it shows the same error that “We have not yet received any Started Checkout events from WooCommerce”. I have checked again and again all my settings and integrations with woocommerce but still no resolve. I know klaviyo is a strong platform and i shifted from mailchimp to klaviyo but this issue is testing me to its best. I hope i would get some help from the klaviyo team. Looking Forward  

5
David To
Klaviyo Employee
2 years ago
G
Problem Solver I
GoodVibes123Problem Solver I
asked in SMS

How to Set Up Flow For Delayed SMS Discount After They Make a Second Purchase?

I’m new to Klaviyo and using the Klaviyo Multi-step signup form template for email and then SMS opt-in. For the SMS opt-in offer, I am offering 5% off your next purchase. How should I set up the welcome flow to account for this delayed SMS 5% offer which triggers after the first purchase? I am still building out my first flows so I’m not sure what best practices are for something like this. Thank you!

5
Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
SportingSmilesContributor I
asked in SMS

SMS Not Delivering

Hello, we recently set up our SMS campaign but no text messages have been delivered since starting it. So far it lists that 58 were “skipped”. Some of these we understand like no consent, failed trigger or invalid number but the majority of them say “Missing Number”.  We tried to test this out with a few employees of ours and we put our numbers in and initiated the flow but we did not receive the SMS message. We received the emails that we are expected to receive but for some reason we have not had a single SMS message deliver to anyone. Any idea what’s going on and what we can do? Below are screenshots:    

5
E
Contributor I
4 months ago
steez_brand
Active Contributor I
steez_brandActive Contributor I
asked in SMS

SMS Consent on checkout Trigger SMS Welcome Series?

I’ve turned on SMS consent at checkout now that it’s become available and I’m wondering if this will now trigger my SMS Welcome Series that is triggered off ‘when someone give SMS consent’. I’m assuming it will which isn’t great because that will mean the person gets a discount code directly after they’ve just made a purchase which is kind of a bad experience in my opinion. Any recs on how to make this not happen?

5
Taylor Tarpley
Community Manager
2 years ago
M
Contributor I
mumphasel01Contributor I
asked in SMS

How Do I Collect SMS Consent and Phone Numbers from Previous Purchasers?

Good day everyone! My name is Dayo, a digital marketing guru.I have some issues after setting up my opt-in form on my klaviyo for some of my previous buyers, I created a segment for them which will allow me to schedule a campaign requestng their consent to receive text from me. But after sending out the campaign the opt-in form was not display to them after they click on the CTA button to drop their contact.Kindly assist me on what to do.Thanks.

5
David To
Klaviyo Employee
2 years ago

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