Find answers to your SMS questions here.
- 162 Topics
- 391 Replies
Can I Set Up SMS Consent at the Checkout Stage?
Hi so i set up SMS marketing through klaviyo last week using a sign up form when customers arrive on my page, which hasn't been that effective. I was wondering is there a way to add a tick box at the checkout stage where customers can choose to consent for SMS messages so i can use them in my abandon cart flow? I currently using shopify and just want a tick box then links back to klaviyo.
Error Message when I try to make my SMS live
Hello. I can’t seem to find any information here. Can you please help.I’m getting this message when I go to make my SMS live:Not sure what this “$phone_number” profile property is referring to. I have a verified toll free number for the US and Canda that is the same number.Thank you.Denise
Abandon Cart Link in SMS Flow
I’m working on adding an SMS branch to our abandon cart flow and I am not seeing where to add the link to return them to their cart from the text…. will this auto populate? When I send a preview text to myself there is no link but not sure if that’s because I don’t have a cart to preview?
What are ALL the steps for multi-languages email and sms lists?
I really hope someone can help me. Here is my problem: my site is bilingual so all my content must be too (email, sms, pop-up, etc.). I've read almost every post on this topic, but can't figure out in what order to do it. What should I do first? And then? Thank you for taking the time to respond.
SMS campaign schedule in recipient's timezone
Hi all! Previously I recall sending an SMS campaign with the option to schedule time according to the recipient’s timezone. I can’t seem to find that option anymore, would anyone be able to help?This is what I see when trying to schedule: FYI recipient are in US, Canada, Aus, UK. Thank you in advance.
How do I collect consent for SMS through desktop signups?
Hi there.I am a bit confused about collecting consent for SMS which I will describe below.I have a form that confirms opt-in for SMS that only shows up on a mobile. This is easy to configure because of the special "Subscribe via SMS" action button that you can put in mobile only forms. So people click that button on their mobile, they get sent a text message asking them to "Join" the list. That problem I have is this...I have the same setup on a desktop. I have the same sort of form but it only shows on desktop. People have to manually type in their phone number to sign up for SMS and press "Send me texts". But I don't know how to get their consent for the list it sends them to this way. I've tested it with myself and nothing happens asking me to confirm my sign up on my phone. If the list they are configured to join has "double opt-in" checked or "single opt-in" checked, they just join the list anyway. So it appears to not matter if I have double or single opt-in checked.I hope I expl
Record SMS sent replies to pass via integrations
One of the BIG limitations of the Klaviyo to Gorgias integration is that inability to pass the whole automated SMS conversation from Klaviyo to Gorgias when a customer replies. For instance, if there are several automated SMS in a sequence and someone replies to an open ended question eg “I’d like to learn more about this product” then that reply has no context when it comes into Gorgias as the SMS they replied to is not bought in for the whole conversation. I’ve reached out to Gorgias on this and they have said this is a limitation of the Klaviyo system. Is there a way to record that SMS reply (even if it’s via an API integration) so it can then be allocated to that ticket in Gorgias?
Checkout event is not working
Hi, Its been many days now and i am unable to connect with any of the klaviyo support. I also emailed to klaviyo but unfortunately i didn’t got any response. I am facing an issue that needs immediate resolve as my abandoned cart flow is not working and the checkout event is not been triggered properly. Further i purchased the sms plan and it shows the same error that “We have not yet received any Started Checkout events from WooCommerce”. I have checked again and again all my settings and integrations with woocommerce but still no resolve. I know klaviyo is a strong platform and i shifted from mailchimp to klaviyo but this issue is testing me to its best. I hope i would get some help from the klaviyo team. Looking Forward
How to Set Up Flow For Delayed SMS Discount After They Make a Second Purchase?
I’m new to Klaviyo and using the Klaviyo Multi-step signup form template for email and then SMS opt-in. For the SMS opt-in offer, I am offering 5% off your next purchase. How should I set up the welcome flow to account for this delayed SMS 5% offer which triggers after the first purchase? I am still building out my first flows so I’m not sure what best practices are for something like this. Thank you!
Can't change Brand name in SMS messages
Hello - when a welcome SMS message is sent via a flow - there is a typo in the Brand name. It should read Fungimental. I have corrected it in the account settings - but the typo still shows. Am I missing something? I tried re-creating the text alert in the flow. I also tried cloning the flow. Do I need to start again with a new flow to pick-up the change? ...and is that the ONLY way? Going to be a right ball ache!
Klaviyo Transactional SMS on ReCharge subscription Checkout
Hello everyone,It seems we aren’t generating enough sms consent with our newsletter enrollment on our front page.We are looking at getting SMS consent on checkout for transactional SMS flow. We are currently using a wordpress front site, that is integrated with BigCommerce, and have ReCharge subscription too.If I understand this properly we have 2 checkouts.Does anyone have a similar configuration with have the Transactional Flows (ordered, tracking number) working for both checkouts BigCommerce and Recharge?Could you guide me to the info and or settings?Thank you very much
SMS Consent on checkout Trigger SMS Welcome Series?
I’ve turned on SMS consent at checkout now that it’s become available and I’m wondering if this will now trigger my SMS Welcome Series that is triggered off ‘when someone give SMS consent’. I’m assuming it will which isn’t great because that will mean the person gets a discount code directly after they’ve just made a purchase which is kind of a bad experience in my opinion. Any recs on how to make this not happen?
How Do I Collect SMS Consent and Phone Numbers from Previous Purchasers?
Good day everyone! My name is Dayo, a digital marketing guru.I have some issues after setting up my opt-in form on my klaviyo for some of my previous buyers, I created a segment for them which will allow me to schedule a campaign requestng their consent to receive text from me. But after sending out the campaign the opt-in form was not display to them after they click on the CTA button to drop their contact.Kindly assist me on what to do.Thanks.
SMS Not Delivering
Hello, we recently set up our SMS campaign but no text messages have been delivered since starting it. So far it lists that 58 were “skipped”. Some of these we understand like no consent, failed trigger or invalid number but the majority of them say “Missing Number”. We tried to test this out with a few employees of ours and we put our numbers in and initiated the flow but we did not receive the SMS message. We received the emails that we are expected to receive but for some reason we have not had a single SMS message deliver to anyone. Any idea what’s going on and what we can do? Below are screenshots:
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