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Branded Sending Domain pending

  • March 14, 2024
  • 4 replies
  • 177 views

Can someone explain why my sending branded domain is still pending?

Best answer by Taylor Tarpley

Hi @MarlowD

 

Adding to @Casperackermann’s comment it take a little bit for it to be updated, it could even be 48 hours! Additionally @standoutecom gives great resources as well I’d recommend checking out! 

 

If you’re still stumped, I’d recommend taking the steps I outline in this thread:

  • Ensure your TXT value isn’t missing your Public API Key (also known as your Account ID)
  • Investigate if the necessary DNS records have not been added to your domain (If you do not have access to these, you can re-add the branded sending domain in Klaviyo, but this time, please select the "static" option.  This will allow you to complete the branded sending domain set up with 3 x CNAME records and 1 x TXT record instead)

 

Hope this helps!

-Taylor 

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4 replies

Casperackermann
Problem Solver III
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Hey MarlowD,

How long has it been since you updated your DNS? It can take some time (0-24 hours is what I’ve seen) before it updates.

Hope this helps!

 

 


standoutecom
Problem Solver III
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  • Problem Solver III
  • 15 replies
  • March 14, 2024

Hey Shannon! I’d recommend you do a quick DNS lookup here: https://mxtoolbox.com/DnsLookup.aspx to make sure you’ve set the nameservers correctly. If you have - It’s best to give it a little more time. If not - you can refer to this helpful article and troubleshoot: https://help.klaviyo.com/hc/en-us/articles/4417768780827 . Unfortunately, without providing more information, this is the best I can do I. 


AlexandraPalau
Partner - Silver
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Hello @MarlowD!

Can you provide a screenshot of what you are seeing?

Thanks!


Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • Answer
  • March 25, 2024

Hi @MarlowD

 

Adding to @Casperackermann’s comment it take a little bit for it to be updated, it could even be 48 hours! Additionally @standoutecom gives great resources as well I’d recommend checking out! 

 

If you’re still stumped, I’d recommend taking the steps I outline in this thread:

  • Ensure your TXT value isn’t missing your Public API Key (also known as your Account ID)
  • Investigate if the necessary DNS records have not been added to your domain (If you do not have access to these, you can re-add the branded sending domain in Klaviyo, but this time, please select the "static" option.  This will allow you to complete the branded sending domain set up with 3 x CNAME records and 1 x TXT record instead)

 

Hope this helps!

-Taylor