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How can I manage customer e referral link options missing in my Partner Portal?

  • 19 April 2023
  • 4 replies
  • 71 views

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Hi guys, can you help me please?

I can’t find the Manage customer e Referral Link Options in my Partner Portal Profile. I need to solve as soon as possibile to register my client inside.

Can you help me please?

I didn’t understand how the unborading process works in the partner portal..maybe I’m missing to do something in the process..

Thank you for your great help!

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Best answer by Taylor Tarpley 21 April 2023, 23:11

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4 replies

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Hi Taylor, thank you for your answer.

I create then a totally new partner account..cause I could not resolve it and I sent several emails to partners@klaviyo.com  but I didn’t receive any solution and answer to the problem.

Thank you again, I appreciate your help! 

Userlevel 7
Badge +59

Hi @Marty17

 

Okay, i’m tracking with you, thanks for pointing that out! 

 

Have you tried these troubleshooting steps: 

  • logging out then back in
  • logging in with a different browser or via incognito

 

In the mean time, I will share this with the team! 

 

Thank you for being a member of the Community! 

-Taylor 

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Hi Taylor,

thank you for your answer!

I didn’t resolve the issue, cause the question is different: I can’t see the “manage customer” and “referral link” tabs in my portal. 

You can see in the photo.

I’ve sent an email to  partners@klaviyo.com but they didn’t answer me..

I don’t know how to resolve it..I have clients that I need to sign in. 

What do you suggest me? thank you very much for your help!

 

Userlevel 7
Badge +59

Hi @Marty17

 

Thanks for sharing your question with us! 

 

A user had a similar question recently that was solved recently that can give more insight in to this! You can also email the partner support handle whenever you have a question: partners@klaviyo.com!

 

Thanks for participating in the Community!

-Taylor 

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