Solution: You can find the form under 

Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation

solved

Thanks for letting us know you were able to get this resolved @sipcult! If you have any suggestions for future users who may have a question like this, feel free to share your tips and tricks! 

Actually that already works!!!

When I change the language to Dutch, the default fields are translated to Dutch, so works for me ;)

Hi David, we also urgently need to adjust the German translation. It doesn't work at all the way you have translated it by default. Please give us the opportunity to adapt the text modules.

Cheers

Jannis

Hey @Aline,

At this time, you would not be able to rename the subject line or set a preview text of the confirmation email. This is because the email pertains to collecting consent and has limited editing capabilities to be as transparant to your recipients as possible. 

David

@David To,

we just registered for Klaviyo and wanted to move everything over from another provider but honestly this will be the reason why we won’t. 

You have to give us the opportunity to change the text in this email. The translation is wrong and this feels like a big joke to me that we can’t change your wrong translations.

@David To got it, thanks!

Hello @Seizoenstunter,

You can edit the double opt-in confirmation email by navigating to the list that your subscribers are being added to, going to the Subscribe & Preference Pages at the top, and clicking into the Email confirmation option. Here, you can find the template to edit the double opt-in confirmation email that gets sent out to your subscribers when they signup to join a list. Keep in mind that since this confirmation email pertains to collecting a subscriber’s consent, only certain aspects of this email can be customized, as denoted by the boxes outlined by the dashed lines. You can learn more about editing these list specific subscribe and preferences pages from the Understanding Opt-in Related Pages for a List article. 

If you wish to disable the double opt-in confirmation email, you can do so by navigating to the specific list’s setting pages and enabling/selecting the Single Opt-In option for the list.  Double opt-in is highly recommended to minimizing abuse and preventing the accumulation of invalid or mistyped emails and phone numbers within your list. I would recommend taking a look at the Guide to The Double Opt-In Process guide to learn more about this process.

Hope this helps!

David

Hey @QC1,

Thanks for that feedback! I’ll pass it along to our internal teams! As a consumer myself, being clear on your intentions is highly important and I can see the confusion this phrasing can cause! 

Appreciate you sharing your experience!

David

I’m new to Klaviyo, and liking it a lot. But not being able to edit the wording on the Email Confirmation makes it near useless to me. The use of the word “subscription” means something else to my customers, where I offer coffee as one-time purchases, or as a coffee subscription (automatic repeat purchase). 

I’ve deliberately chosen to choose the language as “Sign Up” rather than “Subscribe” so that it’s crystal clear what a customer has done (NB. They get a email welcoming them to their “Subscription” when they take out a coffee subscription)

So rather than “Confirm Your Subscription” I would like to change it to “Confirm signing up to our newsletter”, and later on in the same email rather than “If you didn’t subscribe to this list...” I’d prefer something like “If you didn’t sign up for our newsletter...”

I very much like the idea of a double opt-in for all the positive reasons it provides, but if I can’t send this email confirmation using words that make sense to my customers, I’m going to have to fall back to a single opt-in

This must be fixable! Since this is a property changed within the customer profile, wouldn’t it be possible to send this property update within the url, e.g. in a custom mail template? I can’t code that myself, but properties are updated through links and events all the time.

Who is smart enough to do it?

That would mean a single opt-in list which than sends out the custom email template with the link to collect the constent and update the property to comply with GDPR. Doesn’t sound too hard...

Hey @hanpet,

You certainly can change the button color to better align with your brand! You can update the button color under the Forms > Buttons > Background settings. 

David

@David To is it possible to change the button color in the confirmation email?

I made the changes in the brand library, but it doesn’t seem to effect the confirmation email:

Also, switching from “Sie” to “du” would be great. I can’t find that setting.

Appreciate any advice!

Many thanks David! Just what i was looking for :) 

Hey @Merkide,

You can disable the double opt-in requirement for users subscribing to your list and enabling single opt-in by:

1. Click into the list you want to edit
2. Select Settings
3. Check the box next to Single opt-in
4. Click Update List Settings

You can learn more about the double opt-in confirmation email and why it’s typically best practice from the Guide to the Double Opt-In Process Help Center article.

David

Hi, is this already fixed? Apparantly not? We are from The Netherlands and facing the same problem. We can only change the heading to Dutch, but cannot modify the English text in below, making it look very unprofessional / amateuristic.

Can we otherwise turn off this double confirmation mail somewhere? Honestly i don't understand, why people need two times to confirm if they want to subscribe, because they already did this when entering their mailadres and clicking OK to subscribe on the webpage. 

Please let us know on a solution to turn this off to modify this extra step. I Klaviyo is there only for the American people, we have to switch to a different service provider i guess...

Hi everyone,

I managed to change the text by clicking into the empty area between the button and the text area. This open an empty text editor. When I entered my German version of the text, the text in the automatically generated text field was replaced. To be honest: This sometimes works, and sometimes it does not.  But it helped me a lot as there seems to be no other way to modify the text yet.

Hey David,
thanks for your quick answer. Ok, I see, so with which subject line would the confirmation mail go out? Would it be an english one for all accounts or would it be in the language I’ve set up for each country account?
Thanks!
Aline

Hello everybody,
this thread of comments was really helpful to understand something more about the Confirmation email set up, but I do have another question.
Where can I set up the Subject line and Preview line of the Confirmation email?
Thanks a lot in advance
Aline

Hello @PAPERLY,

Our Product Team is aware of the strong outpour of requests to improve the translation of the confirmation pages. We’ll be sharing any updates regarding this feature enhancement as soon as any additional information is made available to us!

David

Hi all, I also have an issue with the confirm your subscription email, however it not regarding the language.

I have chosen rounded corners on the edges. It works fine on the other notifications, but on the “confirm your subscription” email it remains its straight corners which makes it look rather off in regard to the other notifications, how can I make the corners rounded like the rest?

Hey @piquenique,

You should be able to adjust the button in your Email Confirmation email by adjusting the button’s Border Radius. This setting can be found by going Forms > Buttons > Border Radius. Note from the screenshot below how adjusting the radius to 15px gives the button curved edges.

If you’ve ensured you’ve done this, I would suggest double checking and making sure you’ve adjusted the email confirmation for the correct list. This is because the styles and design of the subscribe and preference pages are global for their designated list. This means that after adjusting the border radius to 15px in the example, all other buttons found in the subscribe and preference pages of these lists would all have the same setting applied.

David

Hello @nomlyfoods,

I believe the confusion here pertains to how GDPR consent is collected within your signup form. For  starters whenever a subscriber fills out and submits a form, the form is designed to add contacts to the list associated with it. There wouldn’t be a behavior that would exclude a contact from being added to the associated list by having a field selected or not selected within the form. For this reason, those contacts who fill out your form, but do not select this specific field to be added to your newsletter would still be sent the double opt-in confirmation email requesting if they would like to confirm their subscription to your list.

Like with any Klaviyo signup forms, these GDPR fields are collected as profile properties and would not effect how the form’s intended function was. I would suggest taking a look at the Guide to Collecting GDPR Compliant Consent and Frequently Asked Questions About GDPR Help Center articles to learn more about collecting GDPR compliant consent and how to use Klaviyo forms to comply with this.

In addition, if your contacts have not opt-ed into receive email marketing materials from you then having contacts share their email address and sending them an email with a download link for your material wouldn’t make sense. Instead, I would suggest having a specific page on your website allow contacts to download your material and simply allow your signup forms to collect newsletter subscribers. 

I hope this helps!

David

I have another small issue instead: https://community.klaviyo.com/accounts-and-settings-2/how-to-resend-email-confirmations-200