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How to edit the "Confirm your subscription" email?

  • 5 November 2020
  • 42 replies
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Dear community,

 

when a user is signing up for our newsletter, he automatically gets an email with the subject “Confirm your Subscription” and a link within the mail to confirm. I need to edit the content of the mail into German and add some features. Does anybody know how to do this?

Thanks and best wishes,


Marcel

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Best answer by sipcult 6 November 2020, 12:25

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solved

 

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Solution: You can find the form under 

Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation

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@David To got it, thanks!

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Thanks for letting us know you were able to get this resolved @sipcult! If you have any suggestions for future users who may have a question like this, feel free to share your tips and tricks! 

Userlevel 7
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Hey @Aline,

At this time, you would not be able to rename the subject line or set a preview text of the confirmation email. This is because the email pertains to collecting consent and has limited editing capabilities to be as transparant to your recipients as possible. 

David

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@David To,

we just registered for Klaviyo and wanted to move everything over from another provider but honestly this will be the reason why we won’t. 

You have to give us the opportunity to change the text in this email. The translation is wrong and this feels like a big joke to me that we can’t change your wrong translations.

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Actually that already works!!!

When I change the language to Dutch, the default fields are translated to Dutch, so works for me ;)

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Hello @Seizoenstunter,

You can edit the double opt-in confirmation email by navigating to the list that your subscribers are being added to, going to the Subscribe & Preference Pages at the top, and clicking into the Email confirmation option. Here, you can find the template to edit the double opt-in confirmation email that gets sent out to your subscribers when they signup to join a list. Keep in mind that since this confirmation email pertains to collecting a subscriber’s consent, only certain aspects of this email can be customized, as denoted by the boxes outlined by the dashed lines. You can learn more about editing these list specific subscribe and preferences pages from the Understanding Opt-in Related Pages for a List article. 

If you wish to disable the double opt-in confirmation email, you can do so by navigating to the specific list’s setting pages and enabling/selecting the Single Opt-In option for the list.  Double opt-in is highly recommended to minimizing abuse and preventing the accumulation of invalid or mistyped emails and phone numbers within your list. I would recommend taking a look at the Guide to The Double Opt-In Process guide to learn more about this process.

Hope this helps!

David

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Hi David, we also urgently need to adjust the German translation. It doesn't work at all the way you have translated it by default. Please give us the opportunity to adapt the text modules.

Cheers

Jannis

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@David To is it possible to change the button color in the confirmation email?

I made the changes in the brand library, but it doesn’t seem to effect the confirmation email:

 

 

Also, switching from “Sie” to “du” would be great. I can’t find that setting.

 

Appreciate any advice!

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Hey @hanpet,

You certainly can change the button color to better align with your brand! You can update the button color under the Forms > Buttons > Background settings. 

David

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I have another small issue instead: https://community.klaviyo.com/accounts-and-settings-2/how-to-resend-email-confirmations-200

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I’m new to Klaviyo, and liking it a lot. But not being able to edit the wording on the Email Confirmation makes it near useless to me. The use of the word “subscription” means something else to my customers, where I offer coffee as one-time purchases, or as a coffee subscription (automatic repeat purchase). 

 

I’ve deliberately chosen to choose the language as “Sign Up” rather than “Subscribe” so that it’s crystal clear what a customer has done (NB. They get a email welcoming them to their “Subscription” when they take out a coffee subscription)

 

So rather than “Confirm Your Subscription” I would like to change it to “Confirm signing up to our newsletter”, and later on in the same email rather than “If you didn’t subscribe to this list...” I’d prefer something like “If you didn’t sign up for our newsletter...”

 

I very much like the idea of a double opt-in for all the positive reasons it provides, but if I can’t send this email confirmation using words that make sense to my customers, I’m going to have to fall back to a single opt-in

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Hello everybody,
this thread of comments was really helpful to understand something more about the Confirmation email set up, but I do have another question.
Where can I set up the Subject line and Preview line of the Confirmation email?
Thanks a lot in advance
Aline

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Hey David,

Currently I’m thinking to build all my e-mail newsletter on klaviyo, but without being able to have a proper German translation for the confirmation mail, that doesnt really make sense. Could you please check with the team asap, if they can make those changes? Otherwise we need to use another service, which I’d like to avoid.

 

Thanks!

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Hey @QC1,

Thanks for that feedback! I’ll pass it along to our internal teams! As a consumer myself, being clear on your intentions is highly important and I can see the confusion this phrasing can cause! 

Appreciate you sharing your experience!

David

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Hey @Aline,

At this time, you would not be able to rename the subject line or set a preview text of the confirmation email. This is because the email pertains to collecting consent and has limited editing capabilities to be as transparant to your recipients as possible. 

David

Hey David,
thanks for your quick answer. Ok, I see, so with which subject line would the confirmation mail go out? Would it be an english one for all accounts or would it be in the language I’ve set up for each country account?
Thanks!
Aline

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Hi everyone,

I managed to change the text by clicking into the empty area between the button and the text area. This open an empty text editor. When I entered my German version of the text, the text in the automatically generated text field was replaced. To be honest: This sometimes works, and sometimes it does not.  But it helped me a lot as there seems to be no other way to modify the text yet.

Userlevel 7
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Hey @piquenique,

You should be able to adjust the button in your Email Confirmation email by adjusting the button’s Border Radius. This setting can be found by going Forms > Buttons > Border Radius. Note from the screenshot below how adjusting the radius to 15px gives the button curved edges.

If you’ve ensured you’ve done this, I would suggest double checking and making sure you’ve adjusted the email confirmation for the correct list. This is because the styles and design of the subscribe and preference pages are global for their designated list. This means that after adjusting the border radius to 15px in the example, all other buttons found in the subscribe and preference pages of these lists would all have the same setting applied.

David

 

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Hey @edgar111,

As aforementioned, at present there aren’t any available updates I can share. However, I will be sure to provide an updates to any news I may hear from our internal Product Team regarding the translations of the confirmation emails. 

Really appreciate your patience as our team work towards improving Klaviyo!

David

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My question: is it possible to rename subject “Confirm your email” and for example the button “Yes, i want to subscribe” in the double-opt in emails? I did not found this feature.

Thanks for answer!

 

Userlevel 7
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Hello @ibl_user,

Great question!

At this time, you would not be able to rename the subject line of the confirmation email from “Confirm your email” to something else. Nor would it be possible to adjust the “Yes, i want to subscribe” phrasing for the button. Because this email pertains to collecting consent, the phrase requires it to be as apparent as possible to your subscribers that they are sharing explicit consent to be joining your marketing list. For this reason, there are limited editing capabilities for this email. 

I hope this helps!

David

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Hi David,

I'm in a similar situation ad Edgar where I first want to do all communication in Dutch and can’t change the fields. 

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Hi, is this already fixed? Apparantly not? We are from The Netherlands and facing the same problem. We can only change the heading to Dutch, but cannot modify the English text in below, making it look very unprofessional / amateuristic.

 

Can we otherwise turn off this double confirmation mail somewhere? Honestly i don't understand, why people need two times to confirm if they want to subscribe, because they already did this when entering their mailadres and clicking OK to subscribe on the webpage. 

 

Please let us know on a solution to turn this off to modify this extra step. I Klaviyo is there only for the American people, we have to switch to a different service provider i guess...

 

 

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Hi dear team,

We’ve noticed there’s a lot of text in the email confirmation template that we cannot change.

Unfortunately, a lot of this text in German is not a very good translated which means some bad reputation for us when customers read the text. Currently, there’s no consistency in the “du” and “Du” (it should only be one of them - the modern form is to write it as “du”).

“Wenn Du du dich nicht für diesen Newsletter angemeldet hast oder nicht sicher bist, warum du diese E-Mail erhalten hast, musst Du du diese E-Mail nicht weiter beachten. Du wirst nur zum Newsletter angemeldet, wenn Du du auf den obigen Link klickst.

Falls Du du Fragen hast, kannst Du du auf diese E-Mail antworten. NAME bei email.

 

The last two sentences don’t really make much sense in German, so it should rather be:

“Falls du Fragen hast, kannst du gerne auf diese Mail antworten oder an info@mail.com schreiben.”

 

Is there a way how to change this?

I was also thinking if we can create our own email confirmation templates and implement them in Klaviyo. How can we do that?

 

Thanks a lot for your help!!

Best,
Tina

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