Hello, I just completed a migration from Mailchimp to Klaviyo. I made sure that “import open and click data” were flagged, however I don’t have any historical data on my user list. I also tried to redo the importing, but nothing changed. The integration automatically added the metrics “opened email (mailchimp)” and “clicked email (mailchimp)”, however even if I select these metrics on a segment, the segment is empty. How can I restore the data and, more so, how can I do the warm-up of the account if I don’t have any data?
Mailchimp migration not importing data
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Best answer by Taylor Tarpley
Hi all,
After conversing with our Support team, our Community member found the reason their data not importing from Mailchimp was the fact that their data was over 90 days old. As stated in our migration from Mailchimp documentation, Klaviyo only migrates data from the past 90 days.
If there is any data to import that is not included in this time frame, you can export this data from Mailchimp and import it into Klaviyo via a CSV file.
Hope this helps anyone else facing this issue in the future!
-Taylor
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