Hi there @liuyft9756tofo7tvwefdvbpiuhwe, 

Welcome to the Community! Happy to help get this fixed for you so you can get all the resources you need to get off your feet!

When you click into the Klaviyo email, can you share what the ‘from’ email handle is? This can help me identify from where inside Klaviyo this email came from and allow me to fix this for you.

Additionally, as your a very new business, here are some more resources to get you started with a strong foundation! Make sure to join a user group based on your industry , learn from our experts in the industry, and check out  our Academy courses and live trainings as well!  

• Getting Started with Klaviyo Academy Course
• Product Certification Academy Course
• Level Up with Klaviyo  

Thanks for partipcating in the Community!

-Taylor 

Hi Taylor,

Thank you. That would be great!

The email originated from this address:  

marketing-responses@klaviyo.com

Thanks for the useful info and links!

Kind regards 

Jack

Hi @liuyft9756tofo7tvwefdvbpiuhwe, 

Do you mind confirming if you yourself are based in the UK, but run a US-based shop? This might be the reason why you are receiving UK-based emails. 

Thanks for confirming! 

-Taylor