Unable to check out. Please try again

Forum|Forum|1 year ago
December 27, 2024
3 replies
205 views

Hello- new to the forum and hoping to get some assistance with upgrading my plan. I’ve updated my billing info multiple times, and have triple check the account plan page multiple times, but continue to get a “unable to check out. Please try again.” error when trying to upgrade my email plan.

Any assistance would be greatly appreciated.

This topic has been closed for replies.

Best answer by chloe.strange

Hi @agentwomack,

From what you described I am wondering if this is applicable to your situation?

You can also submit a billing question request here.

~Chloe

AlexandraPalau

2025 Champion

Welcome to the Klaviyo Community, @agentwomack!

It sounds like you have a technical issue on your account. Have you reached out to Support through chat or email?

I find that the best way is to do a Loom video and explain what the situation is so they can visually see any issues that may be preventing you from upgrading your account.

I hope that helps and thank you for being part of the community!

- Alexandra Palau, Klaviyo Partner & Community Champion. Website: allaboutemailmarketing.com

A

agentwomackAuthor

Contributor I

Thanks for the information. Unfortunately I can’t access email or chat support because I can’t upgrade to a plan that includes it. Hoping to get some visabilty with support here.

chloe.strangeAnswer

Community Manager

Hi @agentwomack,

From what you described I am wondering if this is applicable to your situation?

You can also submit a billing question request here.

~Chloe

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