Hello to all,
I’m new to Klaviyo, implementing for the first time Klaviyo for a client and so far, loving the tool.
I have one question. Under Metrics, “Flows Performance Details”, Klaviyo shows I have 16 “Unique orders” from my first flow run.
When reviewing every single order under Shopify, I can count 8 orders from the flow (I can see that by UTMs and people who used the coupon code included in the flow). I also checked the other sales and they come from Instagram or other sources, not Klaviyo. More or less I can isolate 8 sales due to Klaviyo.
How does Klaviyo come up
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/6125c2f1-37cb-4632-8fb6-7b09d1fc8f73.png)
with the number of 16 unique orders if by UTM or Codes or checking every sale, I can’t come up with 16 orders?.
Thanks!.
Max