I am having an issue with the abandoned cart flow and can’t figure out what is going on. The abandoned cart flow is 1. Double sending to a few first time customers, not all but it seems to send and then resend a few minutes later to a few and 2. It is sending to a few customers who have already purchased and taking them through the whole flow even though they should be excluded. I have had a look through a few forums on this topic and some say that there could be a sync issue, but when I check the integrations through shopify everything seems to be in order and it seems that shopify syncs in real time so this shouldn’t be a problem. I can’t see where it is going wrong. If anyone can offer support on this it would be greatly appreciated.
Below is the customer activity log of two customers that have been sent the email after they have purchased. Customer 1 was not a repeat purchaser yet they were sent the repeat purchase email after already making the purchase. and customer 2 was sent the repeat purchase email after making their second purchase. It seems to be the repeat purchase email that send to customers that have already purchased and the First time customer email that double sends to some profiles
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/835fdabf-db0a-4dc3-9c4c-4d25f1043123.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/e151698a-12f1-4003-aa13-10dc0ac48202.png)
Please see below the flow structure in place as well as the profile filters and trigger for the abandoned cart flow.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/6ae6e06a-548d-4318-bd28-383e566d4ed7.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/3082a6d7-285b-4ea4-b24c-5d5e3de91776.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/e823e1db-9b34-4129-af21-22b2afbcb239.png)
And finally here is the first time customer email sending multiple times, a few minutes after each other
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/67124c94-6133-4b2c-ad0f-3cace6d82643.png)
Any assistance would be greatly appreciated.