Hello, I have been working on a Abandoned Cart flow and I came across multiples posts where I read that I should not add the following filters
I came across this this, post
but I wonder if that is just a specific fix to the issue that she was running into or the proper way to set up the filter for the flow.
Based on that post, I made some adjustments. On the No section, If I understood correctly customers should exit from the flow because they have placed an order or reached check out. is that correct?
If you have any specific recommendation on what profile filter to use please let me know!
Thank you for your time and support
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I just wanted to provide an update on the conditional split, now it is going to exclude people that place and order or reached checkout after the time delay.
Hi @CreActive!
So on the abandoned cart workflow I have running, these are my triggers/conditional splits:
Trigger = when someone ‘checkout started’ (I actually removed the additional filters here)
Conditional split = opted into email or not
If they opted in, they get entered into a time delay and then it’ll check whether they have ‘placed an order at least once since started the flow’ (conditional split)
If the above is no, they’ll be sent the first email, enter a delay and then complete the same process of checking whether they placed an order.
So to explain the above, the workflow will be triggered when someone starts checkout. It’ll then check whether they’ve opted into marketing and if they have, they’ll enter a time delay where it’ll then check to see whether they’ve placed an order since entering the abandoned checkout workflow. If they have, they’ll exit the workflow, if they haven’t, the first email will be sent. They’ll then go into another time delay where it’ll check to see whether they’ve placed an order, if they have, they’ll exit the flow, but if they haven’t, they’ll be sent an additional email.
Hope this helps! Please let me know if it’s fixed your issue
