The abandoned cart flow is showing the wrong pricing for the abandoned cart item. So the product is $29.95 on website but in the email it’s saying $27.23. This is a new issue as it has just been brought to our attention by a customer.
Any ideas on why this is happening and how to resolve?
Check Event Data in Klaviyo: Ensure the correct product price is being sent from your ecommerce platform by inspecting the event data in the flow email preview.
Verify Currency Settings: Ensure currency settings in Klaviyo and your ecommerce platform match and account for any potential conversion issues.
Review Product Pricing: Confirm the product price in your ecommerce platform is correct and not affected by discounts or taxes.
Update Email Variables: Verify the dynamic price variable in your email template matches the correct event data.
Test the Flow: Manually trigger the abandoned cart flow and check if the pricing issue persists. Contact Klaviyo support if unresolved.
Ok thanks. Do you have links to where I can find more information on the below?
Check Event Data in Klaviyo: Ensure the correct product price is being sent from your ecommerce platform by inspecting the event data in the flow email preview.
Update Email Variables: Verify the dynamic price variable in your email template matches the correct event data.
This thread might be helpful: Why does my Abandoned Cart Show an Incorrect Price? | Klaviyo Community
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