Hi,
My abandoned cart email currently shows the incorrect price (Possibly minus VAT), and in the incorrect currency ($ where I’m a £ user).
How can I fix this so it shows the recipient the correct price in their local currency?
Thanks,
Houssam
Hi,
My abandoned cart email currently shows the incorrect price (Possibly minus VAT), and in the incorrect currency ($ where I’m a £ user).
How can I fix this so it shows the recipient the correct price in their local currency?
Thanks,
Houssam
Hi! Check out this thread for the solution from someone who was having the same challenge with the currency:
And here's a thread with a solution to fix the price to show with VAT:
Let me know if that doesn't work!
Hi Manny,
So it turns out the issue isn’t VAT - it’s just showing the wrong price! The product is £42 and it’s showing $40 or £40 now that I’ve changed the currency.
I have no idea why it’s doing this...Any possibilities spring to mind?
Check out that second link in my last message and see what it's showing in the event data and if you do see the correct price somewhere in that data.
DM me if you have issues with any of it
Hi
Thanks for sharing your question with the Community!
If your are still experiencing the wrong price reflected in your products after ensuring the issue isn’t with VAT, I would recommend checking the product prices in your website to ensure there aren’t any errors or discrepancies there as Klaviyo doesn’t change any information on prices, but simply reflects what is synced from the website.
Let us know if none of this possible solutions work for you!
Best,
Taylor
I figured it out - it was using a past event when the price was slightly lower. My bad!
Hi
Thanks for sharing your updated solution with the Community! Happy to hear this issue is resolved for you!
Best,
Taylor
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