Abandoned Cart Shopify / Dynamic elements no longer working

  • 17 May 2023
  • 1 reply

Badge +1

Hello, I have an abandoment cart flow that has been active for months and worked perfectly fine, but It suddenly failed to load the dynamic elements in the email blocks.

Here the details:

  • Trigger: add to cart
  • Dynamic table setting: event.extra.line_items
  • Image: {{ item.product.images.0.thumb_src }}
  • Price: {{item.line_price}}
  • Product: {{item.title}}

I already tried to troubleshoot this starting new from a pre-made cart flow, but this doesn’t work either, the blocks don’t populate.


Any help would be appreciated. Thanks


Best answer by stephen.trumble 18 May 2023, 15:23

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1 reply

Userlevel 7
Badge +60

Hey @Woodhope 

Thanks for reaching out for help with your abandoned cart flow.

Quick question for your within your dynamic table settings, what is the alias set to? Do you have it as item? like this example:

If not, then I would suggest making this update, and should help the image, price and product line items populate correctly.

Let me know if this is setup correctly so we can take a deeper dive if necessary!