We have the free plan for Klaviyo which is linked to our Shopify stores. we previously had the paid version but this has expired as we moved to a different platform. I’ve new to the team and have never used Klaviyo and not sure who managed it prior to me - but we've had a few sporadic emails that seem to be triggered from within Klaviyo.

I received an email that is outdated with social media links and a customer also mentioned that they received a newsletter discount offer. I’ve searched within the dashboard, flow and campaigns and I cant see how to access where these emails are being triggered from? I’ve exhausted what I think is all the options to try and find them.

Due to using a free package we no longer have access to live chat or email support so I’m not sure where else to try? But it is a little concerning that there are unprompted, uncontrolled and unfindable emails being sent out ‍♀️

Thanks in advance for any help!