Best Practices for Post-Purchase flow for specific products

Question

I am setting a post-purchase flow to suggest accessories that are specific to certain products, and I don’t want people to re-enter this flow if they purchase any of the specific products again. I want to be sure I have configured this flow correctly:Trigger Metric: Order Fulfilled. Should I have a filter at the trigger to limit only to profiles who have not been in this flow? Or should that filter be elsewhere in the flow? When I try later in the flow to add a conditional split and use the “what someone has done (or not done)” and “received email” - “flow” I don’t see this flow I’m working on as an option to choose. Is that because it’s a draft flow? Or am I missing something and I shouldn’t be setting up like that. 	Trigger Split: Items contain the specific products I want to send the post-purchase email for.	Time Delay	Send Email

ArpitBanjara · Accepted Answer

Trigger split - yes you can use trigger split to reference products that they purchased, for which this flow was triggered. However if you want to reference product purchased over all time and not specific to this particular order for which they are in the flow, then you need to use a “Conditional Split”.

Time delays and send emails are as you usually want to do.

I hope this helps

cheers

ArpitBanjara · Answer

Hey @tiva255You should add flow/profile filters that would prevent anyone from entering the flow twice - “Has not been in this flow”at anytime.Yes, if you want to reference other flows, those need to be live first for it to be working, so when setting up here »“what someone has done (or not done)” and “received email” - “flow” - just add the number from URL of the flow

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