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Having trouble editing my flows...?


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Hey Guys, 
I’ve been trying to edit my flows and templates. For example: Either by adding in a time block or trying to input a picture into a template.

However, I am unable to drag anything into the actual template/flow. I’m not sure if it’s a software issue or (more likely) a me issue. 

What am i missing? 

Picture for reference:

 THANK YOU!
 

 

Best answer by Kylie W

Hi @samres 

Echoing @stephen.trumble those are generally the steps to take. Sometimes cookies need to be cleared and they can ‘funk’ with the product.

However since you have mentioned this has not worked and it sounds like you need to make some changes now, I would suggest using the old version of the Flows UI. You can change back to this by toggling the button at the very top with the blue background (I can see it at the very top, left side of the screenshot). Hopefully this will allow you to make the changes needed in the meantime.

Kylie

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9 replies

stephen.trumble
Community Manager
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Hey @samres 

Welcome to the Klaviyo community and thanks for reaching our for help!

Often times when this issue arrises it has something to do with the browser. To start, it is recommended to use Chrome as the browser as it works the best with Klaviyo. Second I would suggest logging out, clearing your browser history and cookie cache, then trying to log back in to see if this problem has resolved. If that doesn’t work, try using an incognito window or another browser to see if the problem persists. If it does, then we will need to take a deeper look into why this is happening, but the steps I just outlined usually resolves the issue.

Hope this helps and thank you again for being part of the community!


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  • Author
  • Contributor I
  • 2 replies
  • December 6, 2023

Thank you for the initial response.

 

I used an incognito window in chrome but still had no luck. Is there anything else it may be? Maybe I’m just dragging it wrong?? 

 

 


Forum|alt.badge.img+1
  • Author
  • Contributor I
  • 2 replies
  • December 7, 2023
stephen.trumble wrote:

Hey @samres 

Welcome to the Klaviyo community and thanks for reaching our for help!

Often times when this issue arrises it has something to do with the browser. To start, it is recommended to use Chrome as the browser as it works the best with Klaviyo. Second I would suggest logging out, clearing your browser history and cookie cache, then trying to log back in to see if this problem has resolved. If that doesn’t work, try using an incognito window or another browser to see if the problem persists. If it does, then we will need to take a deeper look into why this is happening, but the steps I just outlined usually resolves the issue.

Hope this helps and thank you again for being part of the community!

I used incognito but it didn’t change anything. Do you know of a tutorial video? Maybe I’m somehow dragging it wrong lol


Kylie W
Partner - Silver
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  • Champion & Partner
  • 170 replies
  • Answer
  • December 7, 2023

Hi @samres 

Echoing @stephen.trumble those are generally the steps to take. Sometimes cookies need to be cleared and they can ‘funk’ with the product.

However since you have mentioned this has not worked and it sounds like you need to make some changes now, I would suggest using the old version of the Flows UI. You can change back to this by toggling the button at the very top with the blue background (I can see it at the very top, left side of the screenshot). Hopefully this will allow you to make the changes needed in the meantime.

Kylie


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I’ve had issues with dragging Universal Blocks (in your case “images”?) into old templates.

The new editor doesn’t allow it.


  • Contributor I
  • 1 reply
  • October 3, 2024

"I’m actually experiencing a similar issue on my own website, Inshot For PC, when trying to modify certain page elements. Specifically, dragging images or blocks into templates seems to freeze up or not respond properly. At first, I thought it was just a glitch with my browser, but after trying different ones, the issue persists.

It could be a software-related bug, but like you, I’m wondering if I might be missing something simple. I’d appreciate any insights or solutions from the community!"


I have also the same issue on my website: Pixellab mod apk 2025 due to a plugin I edited the article but didn’t edit it. Sometimes, drag-and-drop features don’t work well in certain browsers. If you're using Chrome, try Firefox, Edge, or vice versa.


  • Contributor I
  • 2 replies
  • February 22, 2025

I also have the same question. I'm trying to edit my flows and templates, but I can't drag elements like time blocks or images into them. Not sure if it's a software issue or something I'm missing. Did anyone find a solution for this?


MANSIR2094
Problem Solver IV
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  • Problem Solver IV
  • 222 replies
  • February 23, 2025

Hello ​@joedain43 , If you're unable to drag elements like text blocks, images, or time delays into your Klaviyo flow or email templates, it could be due to a browser issue, page load problem, or software bug. Try using Google Chrome or opening Klaviyo in incognito mode. Reset your browser zoom to 100% (Ctrl + 0 on Windows or Cmd + 0 on Mac) as zoom levels can affect drag-and-drop functionality. Clearing cache and cookies or refreshing the page might also help. If you're on a team account, ensure you have the right permissions to edit flows and templates. Sometimes, Klaviyo may have temporary glitches, so checking their status page (https://status.klaviyo.com/) could provide insights. If the issue persists, logging out and back in or trying a different device might resolve it. Let me know if any of these work for you!