I would like to send a message to our customers who have placed a pre-order. To do this, I would like to create a flow with the trigger "When someone placed an order". Now comes the problem: When I select "Items" "contains" and "List" or "Text", the drop-down shows me a lot of old items that no longer exist in our Shopify backend. However, the new products that we have created in Shopify are not displayed.
However, if I look in Klaviyo under Content --> Products, I see the correct and current articles!
How can I update these current products so that I can also select them in the triggers?
What alternative settings could I use to trigger the SKU? Example: If the customer buys the SKU "XYZ", he should receive an e-mail.
Thank you very much for your support.
Best answer by bluesnapper
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