Hello Klaviyo Friends!
I have a sunset flow asking subscribers if they still want to be on our list. If so, they click a button that takes them to a specific URL on our site. When they click that link, they are added to a segment that triggers another flow that sends them a coupon. Today I noticed something odd, 2 subscribers clicked the link more than 2 months ago (one in January, one in February), but JUST got added to the segment that triggers the coupon this morning. Also, even though they are now part of the segment, they were not sent an email. (I don’t have any flow filters or profile filters on the coupon flow.) See screenshots below. The coupon flow *seemed* to be working fine before and after they clicked. So I have 2 questions:
1 – Why were they not added to the segment until today?
2 – Why were they not sent an email?
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/f64ca14d-479f-492c-a9a8-f093bd7a6efb.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/60d3956a-0265-4762-a3d5-d520938b696f.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/3e7b084b-657f-4412-bf89-e3710505f529.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/5eaaedc8-ad6e-462a-b14a-b1db27d7a5f1.png)