Hey @tiva255 

Can you make sure those products are published on your website? or can you try placing test orders for those products? let me know if that helps

Cheers

Hi @tiva255 

Have those ‘missing’ items ever been ordered (since you integrated with Klaviyo)? If not, they won’t appear in the drop down list.

You can still add them manually to your Items list in the trigger split, however, that can be error prone if you don’t set the value exactly as it should be.

As @ArpitBanjara sugests, place a test order for those items and they should then appear in the drop-down.

Hope that helps

Andy 

Has this been solved, there are a bunch of threads about this issue but non seem to resolve.  I’m having the same issue and yes my products a published.

It seems that if a product has not been ordered yet, that’s why it doesn’t show in the drop down list. I’m not sure if it’s a perfect solution, but for the products I can’t see in my drop down list, I went to my “products” section in Klayvio and copied the exact name, then paste that manually in the Items-Contains field. 

Thank you and yess I saw that comment.  I just ordered a test product that I’m trying to use as a trigger and it hasn’t shown up yet.  It’s been 10 minutes so I’ll give it until later to see if the list populate with the product that I’m trying to use as a trigger.

Just curious.. did. this method. worth for you? and how long did you have to wait for your product to show up on the list?

Thanks!